1/2-Day Workshop: Transforming IT with Design Thinking

Design Thinking is a practical method for applying creative solutions to complex business, technical, and organizational problems. Its value goes beyond creating end-user products. In this half-day workshop, Jeff Sussna introduces Design Thinking as an IT transformation tool. IT leaders and teams can use this method to improve business and customer alignment without sacrificing reliability, performance, or security.

Jeff Sussna presents Design Thinking principles and practices, and explains how to integrate them with Agile and DevOps. IT leaders and teams learn how to use this combination to create user-centered organizations that continuously learn and innovate on behalf of customers and each other. Through talks, discussions, and hands-on exercises, participants discover how design thinking can help them:

  • Balance the need for speed and innovation with the need to “keep the lights on”
  • Manage the process of transforming teams, people, and systems
  • Establish and maintain trust within IT, and between IT and its stakeholders